Careers

Project Manager – Operations & Service Delivery

Location: Remote in Alabama
Type: Full-Time

As customer implementations increase in volume and complexity, Alabama Fiber Network (AFN) is seeking a Project Manager – Operations & Service Delivery (PM) to drive operational service delivery from engineering handoff through customer activation. The PM maintains visibility into customer implementations, manages dependencies across internal teams and external partners, tracks risks and milestones, and ensures projects move toward successful testing, activation, and customer acceptance. The PM must be organized, proactive, and execution focused. They identify risks early, resolve obstacles quickly, and ensure that orders move efficiently from operational readiness through successful customer delivery.

Primary Objective

Own the customer implementation workflow during the operations, testing, activation, and acceptance phases. The PM serves as the central point of coordination and accountability, ensuring that all participants understand their responsibilities, meet their commitments, and keep each implementation moving toward customer acceptance and closeout.

What You’ll Do

Own Service Delivery Execution

• Maintain a clear implementation plan, including milestones, dependencies, target dates, and next actions to ensure implementation milestones remain on schedule.
• Track orders through operations, construction, last-mile delivery, testing, and customer acceptance.
• Identify risks early and drive resolution before customer commitments are impacted.
• Ensure clean handoffs among teams throughout the implementation process.
Coordinate Type II & Third-Party Deliveries
• Track progress and commitments from Type II partners and other third-party providers.
• Monitor commitment dates, access requirements, site readiness, and delivery milestones.
• Coordinate with customers, vendors, and partners to resolve issues affecting service activation.
Maintain Project Visibility and Reporting
• Keep implementation records, milestone dates, risks, and status reporting current and accurate.
• Provide leadership with clear visibility into project status, upcoming activations, and delivery risks.
• Identify recurring bottlenecks and support continuous improvement of service delivery processes.

What Success Looks Like

• Customer services are delivered, tested, and activated on schedule.
• Dependencies, risks, and blockers are identified early and proactively resolved.
• Internal teams, vendors, and customers remain aligned on responsibilities, timelines, and next steps.
• Project status, milestones, and implementation records are accurate and current.
• Handoffs, customer acceptance, and project closeout activities are completed accurately and on time.
• Service delivery processes are organized, repeatable, and scalable.

Ideal Candidate Profile

The ideal candidate has experience managing projects and takes genuine ownership of their work. This role requires much more than tracking tasks and reporting status. We need someone who is energized by solving problems. When an order is delayed, the ideal candidate asks:

• What needs to happen next?
• What is blocking progress?
• Who do I need to connect with to keep the project on track?

Our PMs do not wait for obstacles to resolve themselves or become discouraged when challenges arise. Instead, they investigate issues, engage the right people, remove roadblocks, and drive each order across the finish line.

Preferred Qualifications

• Experience managing telecommunications, broadband, fiber, network, construction, or service-delivery projects.
• Understanding of customer provisioning, middle- and last-mile delivery, construction coordination, testing, activation, and acceptance.
• Experience coordinating work across internal teams, customers, vendors, and other third parties.
• Strong organizational skills with the ability to manage multiple active implementations simultaneously.
• Excellent written and verbal communication skills.
• Ability to identify risks, resolve problems, and hold stakeholders accountable for commitments.
• Experience maintaining plans, records, reports, and operational documentation.
• Ability to work independently in a remote environment while remaining engaged with a multiple teams.

Benefits & Why AFN

We offer a competitive compensation and benefits package, including:

• Competitive salary commensurate with experience, plus bonus eligibility
• Excellent Medical, Dental, and Vision insurance
• Short-Term and Long-Term Disability and Life Insurance
• 401(k) with a generous employer match
• Paid Time Off
• Remote work flexibility anywhere in Alabama

Beyond benefits, this is an opportunity for meaningful impact and long-term growth alongside a strong, mission-driven team that values collaboration, execution, and excellent food.

We don’t just work in Alabama; we work for Alabama. Every mile of fiber we build moves our state forward by connecting rural communities, strengthening education, and expanding economic opportunities. By partnering with local last-mile providers, we help bring world-class connectivity to homes, businesses, schools, and communities across Alabama ensuring our state is leading into the future.

How to Apply

If you’re interested in applying, please send your resume and why you are sure you are the right candidate for the job to Valerie at [email protected].

Alabama Fiber Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.